🛡️ Server Status & Known Issues
Summary of server status, known issues and compensation notices.
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🗓 Updated: 2026-09-03
This page lists every notable official notice: bugs, fixes, compensation waves and security alerts. Newest first. If your issue is not listed, report it in-game: Avatar → Account → User Center → Feedback.
Status updates
- 2026-08-18 — Survey reward issue — apology & fix ✅ fixed — The survey reward exception was resolved; compensation sent via in-game mail.
- 2026-08-10 — Game exception — apology ✅ fixed — A game-wide exception was addressed; see the official post for compensation details.
- 2026-08-06 — Android display issues ✅ fixed — Display issues on Android devices resolved after investigation.
- 2026-08-05 — Pack purchase issues ⚠️ investigating — Some players reported pack purchase problems — report to support if affected.
- 2026-07-15 — SCAM ALERT: fake officials ℹ️ info — Scammers impersonate officials to steal accounts. Real staff never ask for passwords or payment outside official channels.
- 2026-07-02 — Server migration / merging FAQ ℹ️ info — Reposted guidance on server migration and merges for newer players.
- 2026-06-26 — Moderation system feedback call ℹ️ info — Mods asked players to help improve the auto-moderation system.
- 2026-06-12 — Google Play Games login issue ✅ fixed — Temporary workaround published, then a permanent fix.
- 2026-06-12 — Alliance Duel daily victory reward bug ✅ fixed — Daily victory rewards were not granted correctly; fixed and compensated.
- 2026-06-08 — Arena display bug & lag ✅ fixed — Arena display bug and game lag resolved.
- 2026-06-04 — Urgent security notice ℹ️ info — Security advisory issued — enable account linking and avoid third-party stores.
- 2026-06-01 — Top-up Center avatar frame bug ✅ fixed — Avatar frame from the Top-up Center was not delivered; fixed retroactively.
- 2026-05-11 — KvK rewards delay notice ✅ fixed — KvK (10/05) rewards were delayed; distributed after verification.
- 2026-05-09 — Server lag issue ✅ fixed — Significant server lag reported and fixed the same day.
- 2026-04-21 — Elixir Scramble round 2 anomaly ✅ fixed — April 18 Elixir Scramble issues; compensation distributed in stages.
- 2026-04-07 — Chat restrictions wave ℹ️ info — Risk-control system tightened → more 24h chat mutes. Appeal via Support button on the login page. Banned-word list includes innocent words (Grapes, Raccoon, Analysis…).
- 2026-04-04 — Cross-server teleport bug (Alliance Duel Raid) ✅ fixed — Cross-server teleportation issue during the raid resolved.
- 2026-04-03 — Chat mute fix (partial) ✅ fixed — Some false-positive muted words removed; fraud-related words (GM, Admin) stay banned.
- 2026-04-01 — Thief Hunt Leader spawn error ✅ fixed — Thief Leader spawned unexpectedly due to a data issue; extra resources reclaimed.
- 2026-03-18 — Falcon Tower Excavation exploit ✅ fixed — Players exploited an excavation bug for resources/Might — items reclaimed.
- 2026-03-15 — City buffs stopped working ✅ fixed — City buffs reported broken on some servers; reset after re-taking the role fixed it.
- 2026-03-13 — “Network Connection” login error ✅ fixed — Fixes: restart the game, clear cache, disable VPN, or use the repair button (top-right on loading).
- 2026-03-12 — Error 1013 ban wave ✅ fixed — Accounts (temp/perma) banned by the mod bot including innocent words; Russian players hit hardest. Retry in 2-hour slots.
- 2026-03-12 — Pirate Legacy quest exploit ✅ fixed — Quest was repeatedly completable; progress deducted from exploiters for fairness.
Scam alert (important)
Scammers impersonate officials to steal accounts. Real staff never ask for passwords, verification codes, or payments outside official channels. Enable Facebook/Google account linking in Settings.
Can’t log in? Quick fixes
- Restart the game fully
- Clear the game cache (may require re-login)
- Disable VPN if you use one
- Use the Repair button (top-right corner on the loading screen)
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